Google Cloud Data Science, AI, and ML Training
Our official Google Cloud training for Data Science, AI, and ML teaches attendees to master machine learning fundamentals, craft data models for insights (LookML), design engaging customer experiences using Contact Center AI (Dialogflow) , generate text on Gen AI Studio, practice responsible AI, and more - all on Google Cloud's powerful platform.
In this Dialogflow course, master designing customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.
In this Contact Center AI course, master designing customer conversations using Contact Center Artificial Intelligence (CCAI). Attendees use Dialogflow ES to create virtual agents, test them using the simulator, and add functionality to access data from external systems, making virtual agents conversationally dynamic. This course covers testing methods, connectivity protocols, APIs, environment management, and compliance measures. Students also learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.
In this course, you will do a high-level exploration of Google's recommended best practices for responsible AI usage across different areas of focus: Fairness, Interpretability, Privacy and Safety. Along the way, you will learn how you can leverage different open-source tools and tools on Vertex AI to explore these concepts and spend time considering the different challenges that arise with generative AI.
In this course, you will explore the use of text generation models using Gen AI Studio on Vertex AI and learn how to incorporate those models into your application using the PaLM API and client libraries. You will learn how to design and tune prompts to ensure the best outputs for your applications and discuss how to fine-tune foundational models to improve model output quality.