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EDU-WS1DMUEMT22

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] Training

This comprehensive, five-day course teaches you how to manage multiplatform devices with VMware Workspace ONE UEM. Through interactive lectures, hands-on labs, and simulations, you'll master the complete endpoint lifecycle, from deployment to ongoing management. Additionally, learn how to integrate Workspace ONE Access for secure application access and user authentication, with a focus on single sign-on and identity management principles. Finally, develop troubleshooting skills for various Workspace ONE UEM issues, enabling you to optimize service health and user experience.

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Course Details

Duration

5 days

Prerequisites

  • This course has no prerequisites.

Target Audience

Workspace ONE UEM and Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants

Skills Gained

  • Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
  • Outline the components of Workspace ONE UEM
  • Explain the general features and functionality enabled with Workspace ONE UEM
  • Summarize basic Workspace ONE administrative functions
  • Explain and deploy common Workspace ONE integrations
  • Securely deploy configurations to Workspace ONE UEM managed devices
  • Onboard device endpoints into Workspace ONE UEM
  • Summarize alternative management methodologies for rugged devices
  • Discuss strategies to maintain environment and device fleet health
  • Configure and deploy applications to Workspace ONE UEM managed devices
  • Analyze Workspace ONE UEM deployments
  • Enable email access on devices
  • Integrate Workspace ONE UEM with content repositories and corporate file shares
  • Explain the general features and functionality that Workspace ONE Access enables
  • Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access
  • Summarize and implement Workspace ONE productivity services into the digital workspace environment
  • Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace
  • Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce
  • Summarize basic troubleshooting methodologies
  • Outline common troubleshooting techniques in the Workspace ONE UEM console
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
  • Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
  • Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™
Course Outline
  • Platform Architecture
    • Summarize the features and functionality of Workspace ONE UEM
    • Outline the benefits of leveraging Workspace ONE UEM
    • Recognize the core and productivity components that make up the Workspace ONE UEM platform
    • Summarize high availability and disaster recovery for Workspace ONE Solution
  • Administration
    • Navigate and customize the Workspace ONE UEM console
    • Summarize the hierarchical management structure
    • Explain the features and functions of Workspace ONE Hub Services
    • Outline account options and permissions
  • Enterprise Integrations
    • Outline the process and needs to integrate with directory services
    • Explain certificate authentication and practical implementation with Workspace ONE
    • Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
    • Describe VMware Dynamic Environment Manager™ and its architecture
  • Onboarding
    • Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
    • Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
    • Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
    • Summarize platform onboarding options
  • Managing Endpoints
    • Explain the differences between device and user profiles
    • Describe policy management options for Windows and macOS
    • Describe the functions and benefits of using compliance policies
    • Explain the use cases for Freestyle Orchestrator
    • Describe the capabilities that sensors and scripts enable
  • Alternative Management Methods
    • Describe the function and benefits of device staging
    • Configure product provisioning in the Workspace ONE UEM console
    • Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
    • List the system and device requirements for Linux device management in Workspace ONE UEM
  • Applications
    • Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
    • Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
    • Describe the benefits of using Apple Business Manager content integration
    • Describe the benefits of using server-to-client software distribution
    • List the functions and benefits of VMware Workspace ONE® SDK
  • Device Email
    • List the email clients supported by Workspace ONE UEM
    • Configure an Exchange Active Sync profile in the Workspace ONE UEM console
    • Configure VMware Workspace ONE® Boxer settings
    • Summarize the available email infrastructure integration models and describe their workflows
    • Configure email compliance policies and notifications services
  • Content Sharing
    • Describe the benefits of using Content Gateway and the Content Gateway workflows
    • Describe the benefits of integrating content repositories with Workspace ONE UEM
    • Configure a repository in the Workspace ONE UEM console
  • Maintenance
    • Manage endpoints from the Device List View and the Device Details View pages
    • Analyze endpoint deployment and compliance data from the Monitor Overview page
  • Workspace ONE Access
    • Summarize the benefits of Workspace ONE Access
    • Outline the core features and functions that Workspace ONE Access enables
    • Navigate the Workspace ONE Access console
    • Explain the functions of directory integration with Workspace ONE Access
    • Explain the various types of authentication protocols enabled by Workspace ONE Access
  • Integrating Workspace ONE UEM and Workspace ONE Access
    • Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access
    • Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
    • Explain the integrations workflow
    • Summarize the key features of an integrated solution
  • Productivity Integrations
    • Identify the functions enabled by Unified Access Gateway
    • Outline the purpose of the VMware AirWatch® Secure Email Gateway™ edge service
    • Explain the features enabled by the VMware Workspace ONE® Tunnel™ edge service
    • Summarize the capabilities enabled by the Content Gateway edge service
  • SAML 2.0 Authentication
    • Outline authentication methods supported by Workspace ONE Access
    • Summarize the main properties of the SAML protocol
    • Summarize the SAML authentication workflow
    • Explain the application single sign-on authentication workflow with SAML
  • Mobile Single Sign-On
    • Describe the concept of mobile single sign-on
    • Outline mobile single sign-on workflows
  • Intelligence and Automation
    • Summarize the features of VMware Workspace ONE® Intelligence™
    • Outline the benefits of using Workspace ONE Intelligence
  • Fundamentals of Troubleshooting Workspace ONE UEM
    • Outline software troubleshooting logic and support methods
    • Summarize the main process flows for the Workspace ONE UEM components
    • Explain the importance of Workspace ONE UEM process flows for troubleshooting
    • Identify different Workspace ONE UEM log files
  • Workspace ONE UEM Console Troubleshooting
    • Outline the best practices for troubleshooting Workspace ONE UEM console issues
    • Identify common issues related to group management and assignment
    • Outline common issues related to Workspace ONE UEM console roles and system settings
    • Understand how analytic events can be used to identity platform errors
    • Summarize the steps for collecting and analyzing Workspace ONE UEM console logs
  • Integration Troubleshooting
    • Outline the common enterprise integrations in Workspace ONE UEM
    • Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
    • Troubleshoot issues related to Directory Services integration
    • Identify directory user and groups synchronization issues
    • Troubleshoot issues related to certificate authority integration
    • Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques
  • Endpoint Troubleshooting
    • Compare the endpoint connection topologies in Workspace ONE UEM
    • Outline useful tools and resources for endpoint troubleshooting
    • Summarize the best practices for device enrollment troubleshooting
    • Explain device connectivity troubleshooting techniques
    • Understand how to identify and resolve profile-related issues
    • Identify common compliance policy issues and potential root causes
  • Application Troubleshooting
    • Explain the different scoping questions for troubleshooting applications
    • Review application management configurations
    • Summarize the general tools and resources for application troubleshooting
    • Describe the general logic of troubleshooting public applications
    • Understand internal application issues and potential causes
    • Explain purchased application troubleshooting techniques
  • Unified Access Gateway And Edge Services Troubleshooting
    • Review Unified Access Gateway architecture and edge service workflows
    • Understand Unified Access Gateway general configurations
    • Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
    • Identify and resolve common issues for Content Gateway on Unified Access Gateway
    • Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
  • Email Troubleshooting
    • Review different email architecture and workflows
    • Summarize common errors associated with email profiles
    • Identify tools and resources for email troubleshooting
    • Discuss troubleshooting techniques for AirWatch Secure Email Gateway on Unified Access Gateway
    • Outline PowerShell integration issues and techniques to address them
  • Additional Troubleshooting Tools
    • Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
    • Explain how Workspace ONE Assist can help with troubleshooting endpoints
Upcoming Course Dates
USD $6,475
Online Virtual Class
Scheduled
Date: Jun 2 - 6, 2025
Time: 10 AM - 7 PM ET
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